Many years ago, I had a dog called Miu Miu. She was a wonderful Miniature Pinscher that I loved. One day, she fell ill and I brought her to the vets. I remembered clearly entering the waiting area, with white walls and concrete floor. There was a shelf selling dog food stacked from the ground to almost the ceiling in a white shelf. A few dog leads were hung up for sale. I was greeted by a sullen receptionist who indicated me to take a seat by a single head nod.
‘Miu Miu Foo!’ I heard my dog’s name with my last name being called out by the vet. It was my turn. I entered a small clinical looking room. The next minutes went in a blur. I was given a few medication and instructions on how to give them. I remember asking questions to find out more about my pet’s condition but the vet said something brief and I was sent out as there were other patients waiting. I paid the bill and left.
Miu Miu eventually recovered (from a bladder infection) and I was very grateful for the help I received. However, I could not shake the feeling that I was extremely worried and the vet did not seem to understand that or took the time to explain her condition to me. My concerns were not acknowledged, much less addressed or assured in any way.
When I became a vet, I believed that my job was not only to help my patient but to preserve the bond between your pet and you. To do this, I understood not only did I have to excel in my craft of treating my patient, I had to master my skill in communicating with you as well.
After working for more than a decade in other practices, I felt something was missing and not sitting right with the veterinary profession and the value it actually provides to pet owners.
At Amity, we believe that through education, you can appreciate more about the veterinary profession and receive more value from vets.
We also understand and acknowledge when your pet falls ill, you are affected as well. It can be so stressful bringing your pet to the vet. There are so many unknowns and uncertainty like whether your pet will get better, how long will it take, disruption from daily routines like working or child care, how much will it costs, etc. We have created a relaxing environment and experience for you.
The very existence of Amity Veterinary Care is driven by the desire to uphold the above beliefs because Family truly Matters.
Our Mission Statement and Core Values reflect these aims.
However, it is your experience which counts.
So visit us to experience the Amity difference.
And remember to give us any feedback and comments you may have. We really value your observations and opinions.
AMITY I-FEEL-BETTER GUARANTEE
We pride ourselves having the most stunning and awesome veterinary service (and we are constantly improving!) with the primary intention to help you and your pet beyond what usual vets would do. Our strength lies in helping pet owners feel better and relaxed. If you are not seriously feeling better and without doubt, more relaxed with us, we will refund every single penny you have spent on the membership. No hard feelings whatsoever!Book an appointment