It began with my innate calling of being a vet. I wanted to be able to help others. I have had pets all my life and I know how much they can change our lives. I wanted to be in a position to help regain and maintain the bond between the pet and the owner. I wanted the knowledge and ability to help pet owners.
After working for more than a decade in other practices, I felt that though the science of veterinary care had improved leaps and bounds with the novel treatments, holistic approach and the likes of SuperVet, two aspects remained lagging behind: the customer experience and the team experience.
Customers are usually stressed when they bring their unwell pets to the vets. There are so many unknowns and uncertainty like whether their pets will get better, how long will it take, disruption from daily routines like working or child care, how much will it costs, etc. These are just a few common worries. I felt that the environment and the customer journey could be made better, more relaxing to ensure better quality and provide value consistently.
At Amity, huge emphasis is placed on team training and teaching. We consider it a privilege, not an entitlement, to have employees. Energy and time is dedicated to the Continual Professional Development (CPD) of our team on a consistent basis. This ensures knowledge is imparted, experienced and shared on a regular basis. Each member of our team understands and recognises their value and worth both in the workplace and in the world.
The very existence of Amity Veterinary Care is driven by the desire to uphold the above beliefs.
Our Mission Statement and Core Values reflect these aims.
However, it is your experience of our practice which counts.
So visit us to experience the Amity difference.
And remember to give us any feedback and comments you may have. We really value your observations and opinions.Join our family