At Amity Veterinary Care Ltd, we aim to provide a high standard of care. If you are unhappy with any aspect of our service, please let us know so we can review your concerns fairly, professionally, and promptly.
How to Make a Complaint
- Submit your complaint in writing (email or letter), including your full name, your pet’s name, and a clear summary of your concerns with relevant dates/details.
- We will acknowledge receipt within 5 working days, usually via the same method you used to contact us.
- Your complaint will be reviewed confidentially. This may involve checking clinical, appointment, and billing records, reviewing communications, and speaking with relevant team members.
- We aim to provide a full written response within 4 weeks. This will include a summary of your concerns, confirmation of the investigation, our findings, and any explanations, apologies, or actions (where appropriate).
- If more than 4 weeks is required, we will inform you before the deadline, explain the delay, and provide a revised response timeframe.
We take all complaints seriously and use them as an opportunity to learn, improve, and provide the best possible care. Thank you for allowing us to review your concerns.
Contact Details:
For the attention of: Dr Lennon Foo, Director
Email: friends@amityvets.co.uk
Address: Amity Veterinary Care Ltd, Brunel Court, Brunel Road, Newton Abbot, TQ12 4PB
